Frustrated by internal systems! I just finished writing a page for our intranet. But now I ended up frustrated with no article published:
First attempt: After spending 10 minutes writing I pressed “save and exit”. but the article never changed.
Second attempt: Spent another 10 minutes writing. In the review I pressed Command+backspace to delete to start of line. Unfortunately, the webpage interpreted this as “back”, and since the Microsoft based system operates on the same URL, it effectively deleted my entire text. (pressing “forward” brought up the old text)
Obviously, I should have pressed Option+backspace.
Third attempt: Accidentally hit Command+Backspace after 3 minutes of writing. So now I’m giving up! I decided I will NOT change that article, so the information in it will remain outdated until somebody more patient decide to change it!
Worst issue I have with this system: it’s very easy to make irreversible mistakes! (which I think is one of the 3 most important issues that Usability can address: Make it hard to make mistakes).
I wonder if you have similar experiences from your daily life with IT systems? I also wonder if anybody has measured productivity losses like this in IT systems?
- 3 Simple Usability Tips For Developers (Feb. 2008)
- Jef Raskin’s First Law of Interface Design Explained (March 2009)