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The power disappeared at our office, and killed outlook 2003. Suddently I got this error:

Cannot start Microsoft Outlook. Unable to open the Outlook window. The set of folders could not be opened.

I followed advice from a forum thread, that recommended to run “outlook.exe /resetnavpane”, but with no luck.

Then, from the command line, i tried all relevant flags found on “outlook tips: using command line“.


C:\Program Files\Microsoft Office\Office11>outlook /resetnavpane

C:\Program Files\Microsoft Office\Office11>outlook /safe

C:\Program Files\Microsoft Office\Office11>outlook /resetfoldernames

C:\Program Files\Microsoft Office\Office11>outlook /resetfolders

C:\Program Files\Microsoft Office\Office11>outlook /cleanprofile


At the end it turned out, that none of the above worked.. Until I shut down Microsoft Communicator!

Now, this worked like a charm:


C:\Program Files\Microsoft Office\Office11>outlook.exe /resetfolders


Lesson learned: Remember to shut down Microsoft office communicator, before trying to repair outlook

This entry was posted by Jesper Rønn-Jensen on Tuesday, April 5th, 2011 at 09:20 (GMT-1) and is filed under E-mails. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.